How do I obtain my health insurance card?

Students can request a plastic copy of their ID card two ways:

  1. Calling Aetna Student Health Customer Service 1-877-480-4161

OR

  1. Navigating to aetnastudenthealth.com
    1. Click Customer Service at the top of the home page
    2. Complete the Email Customer Service form and select “ID card” from the “Related Issue” dropdown.

Students can also print their Web ID card by:

  1. Navigating to aetnastudenthealth.com
    1. Enter Syracuse University into the School search box
    2. Click Print Your ID Card on the left-side menu
    3. Enter in Student ID and DOB to view/print their card

OR

  1. Logging into Navigator Account by going to aetnastudenthealth.com
    1. Enter Syracuse University into the School search box
    2. Click “Member Login” from the right side menu
    3. Click Login/Register at the top right of the screen
    4. Follow instructions to either log in or register for a new account
    5. Once log in, click View/Print an ID Card from the left side “I Want To…” menu